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TERMS & CONDITIONS
TERMS & CONDITIONS
General
Welcome to www.smartrepsupply.com. Please review the following terms and conditions ('Terms of Use') and our other policies that govern your visit to our Site and your use and purchase of products from our Site (collectively, 'Use'). Your Use of our Site constitutes your acceptance of, and agreement to follow and be bound by, such policies and by the Terms of Use. The Terms “you” the “user” or “customer” are deemed to have read and agreed to the following Terms and Conditions. The Terms: “We”, “Us” refers SmartRep Company, The owners of this website. If you do not agree to any of the following Terms and Conditions, you should not opt-in or purchase products or mail-in services offered by SmartRep Company. SmartRep Company reserves the right, at any time, to modify, alter or update our Site, policies and these Terms of Use.Your Account
In order to get SmartRep Company better products and services, it is suggested that customers register an account with Smartrepsupply.com. If you create an account on Smartrepsupply.com,you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Smartrepsupply.com reserves the right to cancel customer’s accounts at any time with or without notice. Providing false or invalid account information may result in the termination of your account.Site Contents
Unless otherwise noted, all materials, including images, illustrations,designs, icons, photographs, video clips, and written and other materials that appear as part of this site (collectively, the"Contents") are SmartRep Company's intellectual property and protected by copyright, trademark trade dress and/or other intellectual property laws. The Contents are owned, controlled or licensed by SmartRep Company. The site as a whole is protected by copyright and trade dress, all world wide rights, titles and interests in and to which are owned by SmartRep Company. You may not download,copy, reproduce, publish,transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in anyway, in whole or in part, any of the Contents, the site, or any related software.Warranty, Returns, Refunds and Exchanges
Please check this part in Warranty & Refund.Trademark Disclaimer
Thousands of products are showed in our website, and part of them is painted or engraved with brand logo like Apple, Micro soft, SAM SUNG, LG and soon. These are from original factory, Generic, OEM, refurbished,aftermarket,and others that are in new, like new, or used condition. All Products and company names are trademarks of their respective holders and Smartrepsupply.com is a third-party provider of parts and is not affiliated with the Products. E.g. iPhone, Apple, iPad, iPod, Mac are registered trademarks of Apple Inc.,Sam sung and Galaxy are registered trademarks of Sam sung. We use these trademarks only to the extent necessary for our customers to identify whether certain repair or replacement parts are compatible with the products owned by our customers.Destination Customs Clearance Issue
We will take full responsibility for customs clearance issue in China (excluding transportation by sea and air, these two ways need negotiation by both sides).SmartRep Company offer no relevant authorization documents for any brand-logo product. So there is nothing we can do under the condition that products are detained by your local customs. Our control over customs clearance is only limited to China. If the goods are detained in China, we shall be responsible for retrieving and re-delivering it, trying to ensure the smooth clearance; If the goods are detained abroad, customers shall be responsible for handling the customs clearance issues. Customers should be responsible for local customs clearance on their own. Meanwhile we will cooperate with customers to provide resource including only the Commercial Invoice and Packing List, other information unavailable.
How to Solve the Failure of Customs Clearance
Failure of EMS clearance, goods will be forced to return. We will offer 20%shipping costs for redelivery (The final charges offered by us will not exceed 15% of goods cos). Upon receipt of the returned goods, we will arrange to redeliver the goods (shipping cost on the expense of customer);Failure of DHL, UPS, maritime and air clearance, we will not accept the return of the parcel. But we offer 15% goods cost as compensation. If customers insist to send them back, the freight and the relevant expenses will be paid by the customer,Upon receipt of the returned goods, we will arrange to redeliver the goods(shipping cost on the expense of customer);
Suggestion: We recommend that customers contact local customs brokers to assist the clearance, because the customs clearance agent generally has the ability to solve the customs issue. If customers are willing to remake an order after customs failure, we will offer the most preferential price to customers to make a deal.