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WARRANTY & REFUND
WARRANTY & REFUND
Warranty Policy
All defective merchandise, unless otherwise indicated, may be returned for a replacement within 180 days from the original purchase date. The warranty does not cover physically damaged (Human factors) merchandise.Missing Quantity: Please confirm that everything inside the package within 7 days after package received, any missing quantity report beyond this period will not be responsible.
Return Policy
Risk free trial order: All merchandise, unless otherwise indicated, may be returned within 30 days after the original purchase date for a full refund or exchange excluding shipping. (Any returning parts should be original condition as received.)All merchandise, unless otherwise indicated, may be returned within 31 to 90 days from the original purchase date. Refunded amount will be the current selling price or purchase price, whichever is lower, minus 20% processing fee. Refund amount will be given as a coupon (expires 90 days after date issued) to be used at checkout.
No refunds will be given after 90 days from the original purchase date. Partially cost will be charged for an exchange request.
Wrong parts ordered: Customer ordered wrong parts, Technically, we hold no responsibility in returning items that were incorrectly ordered, but, that being said, that does not mean we do not want to help our customers in the event this happens. Customers will be responsible for all return shipping fees, and 30% (for refund requests) or 20% (for exchange requests) restocking fees will be charged after we have received and tested the product.
Note: Incorrect item orders that are not notified of us within 7 days upon receipt will be denied.
Wrong parts ordered: Customer received incorrect wrong parts, If you have received an incorrect item, please take 3 clear photos of the incorrect item with the SKU showing, and open a Return Merchandise Authorization on our website. We will verify the error and fix it as quickly as possible. Return Merchandise Authorization processing time within 7 business days.
Returning Details
Items must be returned in the same condition as shipped, or at least safe enough packing method, to avoid any damage during delivery.
We will bear the freight for sending replaced goods, and buyer will take the freight for returning.
Please send all the return packages by Postal Service in your country to be safer at Chinese Customs, meanwhile please kindly inform customer manager the tracking number to trace the package.
For safer delivery, please contact your customer manager for suggestion of declare value and declare description of return products.
If any package returned by DHL/UPS/TNT etc, please inform your customer manager to check and confirm on the product list, Customs invoice, or we will not be responsible for the Customs problem here or any fee caused.
Policy Abuse
Unfortunately, some customers have abused our generous return, warranty, and other policies. Accordingly, we will be forced to apply stricter policies to customers who abuse our policies.
Policy Changes
These policies are subject to change at any time and without notice.
NOTICE
Following terms applies to all refunds and exchange.
All item(s) being returned must be in original condition with packaging, unused, and undamaged. Otherwise, the Return Merchandise Authorization will be denied.
All item(s) being returned with non-SmartRep will be denied.
All item(s) have a warranty period of 180 days from the original purchase date. The Return Merchandise Authorization will be denied if the product is over the 180 day warranty period.